Except as described below or other products designated on the site, if you are dissatisfied for any reason with your order from store.aidells.com, we will gladly make an exchange or refund your money on unused items within 60 days of your original receipt. Simply return the unused item(s), in their original condition, to us within 60 days of your original receipt in accordance with the following instructions: Aidells Returns Dept.684 County Line Road Bensenville, IL 60106 and include reason for return, specifying whether you'd like an exchange or a refund. If your order qualified for free shipping, it also qualifies for free returns. Orders under $19.99 will not be eligible for free returns and must be returned at your own cost, however we are happy to help you with the returns process. Feel free to Contact Us, and we will get the process started. Please have your order information handy so we can identify and assist you quickly. After we receive and inspect your item and verify compliance with the requirements of our refund policy, we will promptly reship or refund your credit card. Please allow for time for the credit card issuer to credit your account. The credit card issuer determines when the credit will be reflected in your statement. To obtain an exchange or refund, you must have purchased the item(s) at store.aidells.com. For items purchased in retail stores, please contact the store where the purchase was made to review their refund policy. The amount refunded will be the price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons you received), including sales tax charged with respect to the item, as applicable. The amount refunded will not include the original shipping and handling costs paid by you if your original order did not qualify for free shipping. ALL SALES ARE FINAL ON OUR LIMITED EDITION AND DISCONTINUED PRODUCTS AND ON OTHER PRODUCTS DESIGNATED ON THIS SITE AS NON-REFUNDABLE, AND WE WILL NOT ACCEPT EXCHANGES OR REFUNDS ON THOSE ITEMS.